FAQ's

Shopping FAQs

Can I cancel my order?
Yes, you can, as long as the item has not been shipped.Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for you to receive your credit. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?
Within 30 days, we will replace the item or provide a credit for the full merchandise amount less any shipping charges.

All returned merchandise must be in the original box with packing materials, including all accessories and the original paperwork (such as certificates).Back to Top

Why was I charged sales tax on my purchase?
State tax is applied to an item(s) that is shipped to an address in New Jersey only. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. All of our orders are shipped via UPS, and a valid street address is needed to ensure proper delivery. We may ship to A.P.O., F.P.O. or foreign addresses, but special shipping charges will apply.Back to Top

Can I ship my order to a different address?
Yes! When you place your order, just tell us the address you want to ship your merchandise to. Remember to use a street address, not a Post Office Box, for any shipping address. Back to Top